Contact Us

Contact Info

Thank you for visiting us at topstarnz.com
If there is anything our team can assist you with please do not hesitate to get in contact with the team at Topstar.
To help guide your enquiry please see the below options for contacting us:

Address

940D Great South Rd, Penrose, Auckland 1061

Phone Number

09-526 5006

E-mail Address

[email protected]

Working Days/Hours

Mon - Fri / 9:00AM - 5:00PM

Send Us a Message




    Frequently Asked Questions

    When we receive an order, our warehouse will pack and ship the parcel on the first business day (Monday to Friday, 9:00 AM to 5:00 PM). Typically, the package arrives between the second and third day.
    
    However, due to potential shipping delays by the courier service during certain periods, there might be a delay in receiving your package. We will keep track of the shipment to ensure timely delivery.

    Before you check out, you can modify the quantity of the products you wish to purchase by clicking the "view cart" link to access your shopping cart interface. You can also continue adding items until you complete the payment.

    After you have completed the checkout and the transaction is finalized, if you need to modify your order, you can contact us through the message board, email, or other means provided on the website. We will address your request on the first business day following your inquiry.

    When we receive an order, our warehouse will pack and ship the parcel on the first business day (Monday to Friday, 9:00 AM to 5:00 PM).

    We will send the tracking number to your email at the same time the package is dispatched. You can track your package at any time through the courier's website until it is delivered.

    After you complete a transaction, if you need a refund due to returning products, please contact us immediately. We will process the refund based on the actual situation using methods including but not limited to bank transfers, to fully protect your rights and interests.