FAQs

Frequently Asked Questions

After you complete a transaction, if you need a refund due to returning products, please contact us immediately. We will process the refund based on the actual situation using methods including but not limited to bank transfers, to fully protect your rights and interests.

Before you check out, you can modify the quantity of the products you wish to purchase by clicking the "view cart" link to access your shopping cart interface. You can also continue adding items until you complete the payment.

After you have completed the checkout and the transaction is finalized, if you need to modify your order, you can contact us through the message board, email, or other means provided on the website. We will address your request on the first business day following your inquiry.

When we receive an order, our warehouse will pack and ship the parcel on the first business day (Monday to Friday, 9:00 AM to 5:00 PM).

We will send the tracking number to your email at the same time the package is dispatched. You can track your package at any time through the courier's website until it is delivered.

Except for the information provided during user registration, our company will not actively collect any of your information or retain any of your visit records. Our company is committed to respecting customer security and privacy. We will firmly protect the confidentiality of your information.

  1. The goods sold on the website support two methods of delivery: counter pick-up and shipment.
  2. Normally, we will have the goods ready for pick-up or shipment via courier on the first business day after you place your order.
  3. Packages sent via courier usually arrive within 2 to 3 business days. However, in special circumstances, delivery may be delayed up to around 5 business days.
  4. Due to significant differences in shipping costs across regions, the actual shipping cost will be as shown at the time of purchase.

At Topstar, we are committed to providing sincere customer service.

  1. Return Policy: If you are not satisfied with the purchased product or change your mind, you can return it in its original packaging within 30 days of receipt for a refund or exchange, provided it does not affect the resale of the product.
  2. Faulty Replacement: Our company offers a warranty service for the products sold. If there are any faults or damages not caused by human intent within the warranty period, we will provide a free replacement.
  3. Warranty Period: Our company offers a 1-year warranty on major products, including light bulbs, wiper blades, brake pads, oil filters, and air & cabin filters.

When we receive an order, our warehouse will pack and ship the parcel on the first business day (Monday to Friday, 9:00 AM to 5:00 PM). Typically, the package arrives between the second and third day.

However, due to potential shipping delays by the courier service during certain periods, there might be a delay in receiving your package. We will keep track of the shipment to ensure timely delivery.