Policy

Policy Descriptions

At Topstar, we are committed to providing sincere customer service.

  1. Return Policy: If you are not satisfied with the purchased product or change your mind, you can return it in its original packaging within 30 days of receipt for a refund or exchange, provided it does not affect the resale of the product.
  2. Faulty Replacement: Our company offers a warranty service for the products sold. If there are any faults or damages not caused by human intent within the warranty period, we will provide a free replacement.
  3. Warranty Period: Our company offers a 1-year warranty on major products, including light bulbs, wiper blades, brake pads, oil filters, and air & cabin filters.
  1. The goods sold on the website support two methods of delivery: counter pick-up and shipment.
  2. Normally, we will have the goods ready for pick-up or shipment via courier on the first business day after you place your order.
  3. Packages sent via courier usually arrive within 2 to 3 business days. However, in special circumstances, delivery may be delayed up to around 5 business days.
  4. Due to significant differences in shipping costs across regions, the actual shipping cost will be as shown at the time of purchase.

Except for the information provided during user registration, our company will not actively collect any of your information or retain any of your visit records. Our company is committed to respecting customer security and privacy. We will firmly protect the confidentiality of your information.